Same Time Next Year
-
It’s been nearly a year since I wrote about the problems that come from
having 11 bosses who are not on the same page about anything, as well as
suggestion...
6 months ago
September 08, 2008
Subscribe to:
Post Comments (Atom)
7 comments:
Why does this concern you?
Because the incorrect information on their website makes them look like a two bit operation.
Remember these people are flying you thru the air. If people can't design a website I don't know if I want to go 30,000 feet in the air with them, even if they are using Virgin planes and crews!!
Thanks 4rilla.
Anonymous, you bring your services to a new market with a 79 hour kick-off (which has expired), do not update your route map, make not mention of it in the press releases, make no mention of it in the home page and spell Worcester wrong?
Does this mean Direct Air is inefficient and fail in Worcester? No!!! You got to admit that it does not make you feel that they pay attention to details?
Which then begs the question do you want fly an airlines that neglects details?
In the end the facts are the facts and the facts do in fact concern me.
Bill Randell
Noted yesterday that the canal fest huge sign/banner hung on a building facing 290.....still shows Canal fest as happening on Saturday Sept 6th.........but I got give em a pass.........does take a littel bit of work to bring it down....change it and then re hang it........just a friendly reminder to those at Fletcher Fest who may read this blog......
As an IT manager, I can appreciate the difficulties they are having starting up a new operation.
It's all about resources.
My guess is that they have an IT guy who maintains everything. At some point in time, somebody drew a route map, sent it to the IT guy and he put it up on the website. Now they have a new route, and he has to locate the person who drew the route map, ask him to re-draw it, figure out how he converted it to the current size and resolution, and upload the new image. If the size isn't the same, he has to re-layout the whole page.
In the meantime he needs to move the entire website from myrtlebeachdirectair.com to visitdirectair.com, probably create all new email addresses for everyone, and set up the old ones to forward to the new ones. He also has to walk everyone through re-configuring their email to use the new domain name.
Now he has to set up the feed to booksecure.net, so they can actually book the reservations. Whatever scripts he's using to make the updates have to be re-written to do a one-time upload for the new routes on the new dates, and update the scripts to include ORH in future updates.
Oh, by the way, they've changed from Jetblue to Virgin Atlantic, so someone needs to update all the tables with the new seat availability, because god forbid someone booked an exit row and doesn't get it because 23B was an exit row on Jetblue, but not on Virgin Atlantic.
So you have a short amount of time when a lot of work has to get done. Unless you employee an entire team of people familiar with the operation, it's not getting done overnight. That's one reason why smaller companies can save so much money.
If you're really concerned about how pretty the website is, fly on American Airlines. They have a really nice website.
If you don't think Virgin's planes and crews are safe simply because Direct Air doesn't have a team of programmers sitting around waiting for something to do, that's your choice.
Steve:
I am sure the planes and crews from Virgin will be great. All the IT work you outline should have been done before they make a major announcement. That is all that I am saying.
Bill
Speaking of websites, Bill I think for 2 yrs now you have been banging on your cage about about the airport website.....i am going to guess that not much has prob. happened except to add & then drop Allegiant and then to add Direct Air?
Post a Comment