Katie's Allegiant Air Experience

Good Morning, Bill ...

Just want you to know that I was very pleased with my overall experience with Allegiant Air.

First, the Orlando/Sanford: "Tale of Woe"

On 9 March I arrived at the Orlando/Sanford Airport at 7:25 a.m. ~well in advance of the 10:25 a.m. departure time. ... I am disabled, being deaf and unable to walk long distances (using crutch canes) and required a wheelchair (which was requested when I made my reservations). ... After asking a couple of airport and Allegiant employees for a wheelchair, a young man wearing an Allegiant polo shirt, brought a wheelchair to the front entrance for me. ... ... Then he left me there. *Sigh*. ... It was virtually impossible for me to navigate the wheelchair and handle my carry-on luggage. ~ There I sat until another employee was walking past me. ~ I managed to get his attention and asked if he would please assist me to the ticket desk. ... Which he did... leaving me there in the check-in line with approximately six other passengers ahead of me. ~ Finally, one of the gals at the check-in desk, waived to me and motioned me forward. ... Duh? ... I asked for assistance, and she came out from behind the counter and moved my wheelchair up closer to the counter. ~ After handing me my boarding pass, she moved the wheelchair into the waiting area and said someone would be by to take me upstairs. ... An hour later, I was still sitting there. ~ Managed to get someone's attention, and was told they had "forgotten" I was there! ... Had to wait another 20 minutes before an employee arrived to take me upstairs and through security, etc. .... Rather than "pre-boarding" as I always am, I was literally the last passenger to board the plane.

The flight was one of the best I have experienced. ... From the time I was assisted to my seat to the time a cheerful airport employee arrived with the wheelchair to take me to the terminal and the Avis rental desk.... Delightful.

Worcester to Orlando/Sanford: Delightful !

On 13 March, I returned to the airport at 9:00 a.m. for my 11:00 flight back to Orlando/Sanford. ... From the moment I parked the rental car by the curb and requested assistance, everyone was just super. ... Two airport security officers assisted me inside the terminal, into a wheelchair and even brought me and my carry-on luggage to the Avis desk to check the car back in; and immediately called for someone to assist me to the ticket desk. ... Rather than being left in line, I was brought right up to a ticket agent, received my boarding pass and was immediately taken through security and to the boarding gate. ~ When the plane arrived, I was cheerfully assisted onboard and to my seat.

Bill the ENTIRE Worcester Airport experience was an absolute delight. ~ From the time I arrived at the curb to the time I boarded the plane.

The Allegiant flight crew was wonderful ! ... Both the flight to Worcester and the flight home to Orlando/Sanford was a joyous, relaxing experience. ... I would recommend Allegiant Air service from Worcester to Orlando/Sanford to anyone. ... And do hope it continues for a very, very long time. ... And am hoping the problems and lack of service at the Orlando/Sanford Int'l Airport will be remedied soon.

Thank you for your assistance. ... Hope you are keeping warm up there today. ~ It was a joy to return to sunshine and warm temps. ... Smile.