JetBlue Flight 191

Check out their blog entry on this flight.     How good are these guys???  They have their CEO on Twitter, a great blog and bad situation that they attack head on.     A consumer like myself can not help but be attracted to airline like this?

Instead in Worcester,  when MassPort has to deal with Direct Air fall-out.   What do they do??    They take out a full page ad in the Telegram?        50 years ago that may have been a great idea and it may ensure favorable treatment in the Editorial section, but today does that make alot of sense.  

Imagine if they had the Airport Director open a Twitter account to answer questions or tell him to answer questions on local blogs???    Hey, but what the hell does JetBlue know anyhow???