June 29, 2010

Direct Air

Story from the Sun News



Falcon rejects airline claim

Direct Air says contract broken

By Jake Spring

jspring@thesunnews.com

A Miami airline denied accusations last week that it breached its contract with Myrtle Beach-based Direct Air in a response to a lawsuit brought by Direct.  Among the allegations are that Falcon Air Express Inc. failed to operate 62 flights between November and April in accordance with its contract, requiring Direct to find alternate service, and that Falcon misrepresented the amount of space on its aircraft, so that passenger luggage was left behind and had to be shipped at Direct's expense. Direct seeks more than $2 million in compensation.  

Falcon denied those and other claims in response to the lawsuit. Direct may have had other reasons to want to sever the contract, said Clay Custer, attorney for Falcon."We have reason to believe they did it because they found what they believe was a cheaper deal," Custer said.

Direct Air canceled the contract April 30, about 10 months before the agreement was set to expire.  Direct stands by its claims and has evidence to support its case, said Reese Boyd, Direct's lawyer. "The facts will bear out what Direct Air has alleged," Boyd said.

Both attorneys said they would not speculate on whether the lawsuit would be settled before going to trial, although Custer said the overwhelming number of cases are eventually settled.   The case now enters the discovery stage and will not go to trial until May 2.    Direct Air, headquartered at 1600 N. Oak St., flew more than 65,000 passengers on its charter flights last year.

2 comments:

Anonymous said...

The service sucks. I am pregnant and my husband was scheduled to come from Worcester, MA. to be here when the baby is borned. He was scheduled for a 2:30pm flight on June 23,2011 only to get to the airport and sit and wait to be informed that flight was cancelled due to weather. Normally, customers are loaded on buses and sent to another location to meet their flight but not this time. He got off from work at 12pm and to sit in the airport until 6pm. Then he was told come back at 8AM on June 24,but got call stating to come in before the flight at 12:15pm. After getting there and sitting for a while with no warning, the flight was cancelled due to weather (fog) again. If you were there early this morning and see fog again why didnt they make the proper arrangements for the customers before they got there instead of having them go through the same stuff again and stil be told no flight and wont be one going out. It is like we will issue a voucher that we can schedule on a flight when we can because everytime you try it is nothing available at that time. I have never seen a airline that wants the customer to schedule around there time and not yours. I dont know who do the thiinking for them but some one needs to be fired for not having any plan or solutions with the problems they have been having,. Now I am being induced at 6am on june 25 and my husband is not here and I am all alone It would be ok if I had siblings that could be or my parents but my parents died years ago and I am a only child.

They are not sympathetic about nothing. All you hear is out of control due to weather. Where is the customer service.

All they do is take your money and give you a voucher what good is that.


Pregnant and lonely in Myrtle Beach SC

Anonymous said...

So they are sympathetic?

My brain hurts.