McAllen Airport

I sent an e-mail to McAllen Airport asking them the key to their success. I got an answer back today. Here it is:


Bill,

Thank you for the kind words. Your brother-in -law would be surprised to know that our terminal building is now over 14 years old. If I had any advice it would be to keep doing what you are doing, get people involved in the airport. Support from local/state/federal elected officials, citizens, and board members is critical to airport development. We have just completed our Master Plan Update (you’ll find it under Airport Information on our website) and we have had tremendous support for what needs to be done to get us to the next level. It was not easy but we had a series of public meetings and a great consultant that articulated the need for growth to the public and elected officials.

This brings up the topic of “change”. As with any good thing, change is inevitable and we are no different. We are looking at doing a terminal capacity study, a paid parking implementation study, and cost benefit analysis for runway extension. In short, I do not feel that the free amenities we offer to the public is the key to attracting passengers, we look at it as just good customer service. A good selection of airlines, plenty of seat capacity, destination people want to go to, and community support is the true and tested way to attract customers. I could go on about our airport all day, please feel free to give me a call if you need more information.


Fred Segundo
Assistant Director of Aviation McAllen Miller International Airport
Phone: (956) 682-9101
FAX: (956) 687-9826