I get alot of e-mail and phone calls about the ORH service, most regarding parking rates. Got to say all the comments are real positive except the 800 number. It seems nobody answers? Then I tell people that there are people manning the Direct Air desk at ORH on Thursday, Saturday and Sunday. Again overall very very positive.
Got this e-mail today. Does anyone know about this or can comment??
A life-long resident of the Worcester area, I am delighted that Worcester Airport is in service again. Knowing the fog potential there, I understood the need to divert to Boston for our safety on Mar. 29. The new Direct Air plane was wonderful and the staff was excellent. My disappointment was the way the re-routing was handled, basically leaving the passengers "on their own" at the end in Boston. It is unacceptable that the pilot asked for 2 volunteers to call for bus transportation and organize those who needed to return to Worcester. We circled Worcester for an hour. It was clear that we could not land there. Why wasn't a bus arranged for and waiting in Boston when we landed?
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