I was at my bank today talking to the mgr and the assistant manager about credit card refunds for Direct Air Tickets. Commerce is accepting requests but are not processing refunds right away , but will respond within the 60 days. Bottom line if they don't get money back on their end , they are not going to give a refund.
As far as the other banks that have processed refunds, I was told many banks do that but they are "provisional credit".. In other words, they assume that they will get monies on their end. If they do not get money back, they will then reverse the prior credit given.
Steve, I know you are going to site some Federal Law as to why this is not the way this is suppose to happe, but this is what is happening. At the same tiime I agree. Why should Commerce Bank or any other bank be on the hook for an airline (Direct Air) that misappropirated money or a credit card processor (JetPay) that goes out of business
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